FAQ

BED COLLECTION SERVICE

What beds do you collect?

We only collect inner spring mattresses and solid/box bases (i.e. on wheels/castors). Due to limited recycling capabilities, we do not collect latex or futon mattresses or metal/wooden base frames (i.e. with slats, bedheads, etc.).

What areas do you collect beds from?

We operate in Melbourne only at this stage and service any suburb within 30km of the CBD. Collection may be arranged outside of our service area at our discretion – please contact our office for further information.

Where do I leave my mattress for collection?

Please ensure your item/s are outside by 7am on the day of collection. Our drivers can collect either from your driveway, garage/carport, front verandah/porch, apartment building loading dock, alley/lane way, street kerbside, nature strip, etc. Please note, we do not collect from inside premises, unless previously arranged, and we are not liable for any damage incurred on your premises when moving item/s.

How much does a mattress collection cost?

Collection cost can vary and depends on number of items to be collected (e.g. base, mattress), the size of the items (e.g. single, double, queen, etc.) and the suburb to collect from. Please visit https://bedcollect.com.au/order/collection/new for a quote.

What happens if my mattress doesn’t get collected on the day it was booked in?

From time to time, there are unexpected delays outside of our control. If our driver has been unable to collect your item/s on the scheduled day, you will be notified asap and your collection will be rescheduled (usually next day) at no extra cost.

What time does the collection occur?

Collection will occur anytime between 7am-7pm so please ensure your item/s are outside by 7am on the scheduled day of collection. You will receive a reminder via SMS the night before. If you need to reschedule your collection, please contact our office asap to make alternative arrangements.

What happens if the driver can’t find the mattress?

The driver will call, SMS, email or leave a card in your letterbox to notify we have been an unable to collect the mattress. The call out fee will be charged and is not refundable. If collection is to be rescheduled at a later date, another call out fee may be charged at our discretion.

What happens if I’m an elderly person and can’t get the mattress outside?

Please contact our office to discuss a solution.